By Plumbers, For Plumbers

Privacy Policy

  • Introduction
    • We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
  • Collecting personal information
    • We may collect, store and use the following kinds of personal information:
      • Name
      • Address
      • Phone Number
      • Email Address
      • IP address
      • Credit/Debit card details (These are handled by SagePay, our chosen payment card service provider. We do not collect or store any card details. SagePay’s privacy policy can be found separately on their website, www.sagepay.co.uk)
    • This information is stored securely on our servers. We will never collect sensitive information about you without your explicit consent. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information to anyone other than those parties required to fulfil your order, such as payment gateways and couriers. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you shouldemail us at info@plumbpal.co.uk.
    • Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
  • Use of personal information
    • We use the information you provide for the following purposes:
      • To send updates regarding the status of your enquiry or order
      • To send newsletters and details of offers and promotions in which we believe you will be interested, and only if you have opted in.
      • To understand the buying behaviour of our registered users
    • When you place an order we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
  • International data transfers
    • We do not transfer your data outside of the UK as all of our operations, including card payments, and couriers are based in the UK.
    • Personal information that you publish in comments/reviews on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
  • Security of personal information
    • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    • We will store all the personal information you provide on our secure servers.
    • All electronic financial transactions entered into through our website will be protected by encryption technology.
    • You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
    • You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when using it to log in to our website).
  • Amendments
    • We may update this policy from time to time by publishing a new version on our website.
    • You should check this page occasionally to ensure you are happy with any changes to this policy.
    • We may notify you of changes to this policy by email.
  • Your rights
    • You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
      • the supply of appropriate evidence of your identity
      • requests can take up to 28 days to process
    • We may withhold personal information that you request to the extent permitted by law.
    • You may instruct us at any time not to process your personal information for marketing purposes.
    • Please let us know if the personal information that we hold about you needs to be corrected or updated.
    • In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
  • Our details
    • This website is owned and operated by North Bristol Plumbing Supplies Ltd. PlumbPal is a trading name of North Bristol Plumbing Supplies Ltd.
    • North Bristol Plumbing Supplies Ltd is registered in the United Kingdom at Gloucester Road, Almondsbury, Bristol, BS32 4HY. Company No: 07249597. VAT No. 997773434.
    • You can contact us by writing to the business address given above,by using our website contact form, by email to info@plumbpal.co.uk or by telephone on 0117 980 7430